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Business Water Suppliers

Welcome to our comprehensive guide on business water suppliers in England and Scotland. The Business Water Shop specialises in assisting businesses with switching their water contracts, we have extensive knowledge of the water market and the various suppliers that operate within it. We understand that choosing the right business water supplier can be a complex and time-consuming process, which is why we’ve created this guide to provide you with all the information you need to make an informed decision.

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Brightwater

Who is Brightwater

Brightwater provides water and wastewater services to businesses across Scotland. After receiving their water and sewerage license in March 2016, they shortly opened for business afterward in April 2016. They are an ambitious challenger to the larger water suppliers in the market and deliver competitive water prices along with a professional, friendly, and reliable service.

Where is Brightwater based?

Brightwater is based in Musselburgh, near Edinburgh.

Where does Brightwater supply services to?

Brightwater offers water and wastewater services to the whole of Scotland.

Does Brightwater offer any additional services?

  • Gap Site Registration
  • Water efficiency
  • Water consultancy
  • New connections & metering services
  • Trade effluent services and advice

How to contact Brightwater

Castle Water

Who is Castle Water

Castle Water was launched in 2014 with a vision to “create an independent water retailer providing an excellent water service at the best possible price”. They supply water and wastewater services to over 350,000 businesses across England & Scotland. Upon deregulation of the water market on 1st April 2017 they became the water retailer for businesses in the Thames Water and Portsmouth Water regions. Castle Water acquired Cobolt Water, a Scottish-based water retailer in 2017, and then Invicta Water in 2018. In addition to this on 1st April 2020, Castle Water merged with Affinity for Business to expand further and acquired an additional 50,000 customers.

Where is Castle Water based?

Castle Water is based in Blairgowrie, Scotland.

Where does Castle Water supply services to?

Castle Water offers water and wastewater services to England & Scotland.

Does Castle Water offer any additional services?

  • New Connections
  • Water Efficiency
  • Water Management
  • Consolidated water billing
  • Trade Effluent

How to contact Castle Water

The Water Retail Company

Who is The Water Retail Company

The Water Retail Company is headed by a team with extensive experience in the water industry sector. They serve a small number of clients to which they provide excellent customer service.

Where is The Water Retail Company based?

The Water Retail Company is based in London, England.

Where does The Water Retail Company supply services to?

The Water Retail Company supplies businesses across England and Scotland.

Does The Water Retail Company offer any additional services?

  • Water audits
  • Water Efficiency
  • Consolidated Billing

How to contact The Water Retail Company

ConservAqua

Who is ConservAqua

ConservAqua provides water and wastewater services to businesses across England, entering the English water market after the deregulation in April 2017. They are an environmentally friendly business that provides a bespoke billing service through smart meter readings and dedicated account management. ConservAqua aims to reduce water usage for businesses by helping medium-high consuming clients become more water-efficient and help reduce their carbon footprint, in turn creating significant savings for their customers.

Where is ConservAqua based?

ConservAqua is based in Leatherhead, Surrey.

Where does ConservAqua supply services to?

ConservAqua offers water and wastewater services to the whole of England.

Does ConservAqua offer any additional services?

  • Bill Validation
  • Billing Solutions
  • Billing Analysis

How to contact ConservAqua

Supplier Information coming soon

SES Business Water

Who is SES Business Water

SES Business Water is a licensed water supplier offering services to businesses across England & Scotland. Their customers include clients across different industries including major high street retailers, hospitality and leisure, manufacturing & food processing, local and national government, and the NHS.

Where is SES Business Water based?

SES Business Water is based in Redhill, Surrey.

Where does SES Business Water supply services to?

SES Business Water offers water and wastewater services to businesses across England and Scotland.

Does SES Business Water offer any additional services?

  • Automated meter readings
  • Water Efficiency
  • Consolidated Billing

How to contact SES Business Water

Smarta Water

Who is Smarta Water

Smarta Water entered the water market to provide an independent and innovative choice for water and wastewater customers across England and Scotland. They care about the planet and aim to reduce their customer’s water consumption through efficiency and sustainability. They say they offer the benefits of a larger brand but with the high level of customer service of a smaller, more agile, and focused company.

Where is Smarta Water based?

Smarta Water is based in Leeds and Bristol.

Where does Smarta Water supply services to?

Smarta Water supplies businesses across England and Scotland.

Does Smarta Water offer any additional services?

  • Automated meter readings
  • Water Efficiency
  • Consolidated Billing

How to contact Smarta Water

Source for Business

Who is Source for Business

Source for Business is a joint venture between Pennon Water PLC & South Staffordshire PLC. They are a licensed water retailer offering water and wastewater services to over 160,000 businesses across England & Scotland.

Where is Source for Business based?

Source for Business is registered in Exeter, England.

Where does Source for Business supply services to?

Source for Business supplies businesses across England and Scotland.

Does Source for Business offer any additional services?

  • Water Efficiency

How to contact Source for Business

Wave

Who is Wave

Wave Utilities began serving the Scottish water market soon after market deregulation in 2008, and has since started operating the English Water market after its deregulation in April 2017. They work with over 300,000 businesses across England & Scotland working with companies of all sizes. Check out our Supplier Spotlight page for Wave Utilities for further information on them.

Where is Wave based?

Wave is based in England & Scotland

Where does Wave supply services to?

Wave supplies water and waste services to businesses across England & Scotland.

Does Wave offer any additional services?

  • Automated meter readings
  • Leak detection services
  • Single site and consolidated billing
  • Water efficiency services and advice

How to contact Wave

Water2business

Who is Water2business

Water2business was created after a joint billing venture by Bristol Water & Wessex Water in the year 2000. They offer tailored water management services to help improve efficiency and deliver savings to businesses across England.

Where is Water2business based?

Water2business are based in Bristol, England.

Where does Water2business supply services to?

Water2business supplies businesses across England.

Does Water2business offer any additional services?

  • Trade Effluent
  • Consolidated Billing
  • Water audit
  • Water-saving devices
  • Metering Services

How to contact Water2business

Water Plus

Who is Water Plus

A joint venture between United Utilities & Severn Trent created the largest water retailer in the UK, Water Plus.  They provide water and wastewater services to both businesses in England and above the border in Scotland. Check out our Supplier Spotlight page for Water Plus for further information on them.

Where is Water Plus based?

Water Plus’s headquarters are based in Stoke-on-Trent, England.

Where does Water Plus supply services to?

Water Plus supplies businesses across England and Scotland.

Does Water Plus offer any additional services?

  • Trade Effluent
  • Consolidated Billing
  • Smart metering
  • Water audit
  • New connections
  • Metering Services

How to contact Water Plus

Supplier Information coming soon

Yu Water

Who is Yu Water

Where is Yu Water based?

Where does Yu Water supply services to?

Does Yu Water offer any additional services?

How to contact Yu Water

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FAQs
  • Can I switch business water suppliers?
  • Yes, businesses in England and Scotland can switch their water supplier. The business water market in England and Scotland is deregulated, which means that businesses can now choose their water supplier. Prior to deregulation, businesses were required to use their regional water supplier, but now they have the freedom to shop around and find a supplier that offers competitive rates and meets their specific needs. If your business is in Wales then you are only able to switch water suppliers if you use more than fifty million litres of water a year.

    Switching business water suppliers can result in cost savings, improved customer service, and other benefits. If you would like to see what you could save then you can compare business water rates here.

  • What are the benefits of switching business water suppliers?
  • Switching business water suppliers can offer a range of benefits, including cost savings, improved customer service, and tailored services that better meet your business’s specific needs. By shopping around and comparing the rates and tariffs offered by different business water suppliers, you may be able to find a provider who offers lower prices than your current supplier, resulting in significant cost savings for your business. Additionally, switching to a new supplier may offer improved customer service and support, which can be particularly important if you have experienced issues with your current provider.

    Another benefit of switching business water suppliers is the ability to access tailored services that better meet your specific needs. Different business water suppliers may offer a range of services, such as water efficiency assessments, leak detection, and accurate meter readings, that can help you better manage your water usage and save money on your bills. By working with a supplier who understands your business and its water needs, you can ensure that you are getting the best possible service at a competitive price.

    Overall, switching business water suppliers can offer a range of benefits for your business. By taking the time to research and compare different providers, you can find a supplier who offers the best rates, services, and support for your specific needs. Whether you are looking to save money on your water bills, improve customer service, or access tailored services, switching business water suppliers can help you achieve your goals and improve your bottom line.

  • What is the process of switching business water suppliers?
  • Step 1 – Compare business water suppliers: Use our water comparison service to compare prices from different business water suppliers. This will help you find a new water provider that offers a deal that suits your business needs.

    Step 2 – Choose a new supplier: Once you have compared prices, choose a new water supplier by picking a contract that is best suited for your business.

    Step 3 – Sign a form to get the switch underway: After selecting a new supplier, we will send you a form to sign to get the switching process started.

    Step 4 – Wait for the switching date: Your new supplier will provide you with a switching date, which typically takes 2-3 weeks after you have chosen your new supplier.

    Step 5 – Receive the final invoice from your old supplier: Once the switch has taken place, you will receive a final invoice from your old supplier to close your account.

  • How do I switch my water supplier?
  • If you are looking to change your business water supplier, our water comparison service can help you find the right deal for your business. Our service enables you to compare prices from different business water suppliers so that you can choose a new provider that suits your needs.

    Once you have chosen a new supplier, we will send you a form to sign and start the switching process. The typical time frame for a switch to occur is around 2-3 weeks, and there will be no disruption to your water supply during this time, as it is only a paperwork exercise. After the switch is complete, you will receive a final invoice from your old supplier to close your account.

    Don’t stay on default rates and overpay for your business water supply. Contact us today to switch to a more cost-effective business water supplier and start saving money for your business.

  • What contract durations do business water suppliers offer?
  • Business water suppliers in the UK can offer a range of contract durations to their customers, with the most common options being 1 year, 2 years, 3 years, and 5 years. Some suppliers may also offer shorter or longer contract durations, depending on their business model and the needs of their customers.

    It’s important to note that longer contract durations may offer more stability and potentially lower rates, but they can also limit your flexibility if your business needs change. Shorter contract durations, on the other hand, may provide more flexibility but can be subject to price fluctuations and potentially higher rates.

    When considering contract durations offered by different business water suppliers, it’s important to weigh the benefits and drawbacks of each option based on your specific business needs. Factors to consider may include your budget, the size and nature of your business, and your expected water usage.

    Overall, business water suppliers offer a range of contract durations to meet the needs of their customers. By understanding your business requirements and carefully reviewing the terms and conditions of each contract, you can choose the contract duration that best suits your needs and get the most value from your business water supplier.

  • What is a SPID number?
  • A Water SPID number, also known as a Supply Point Identification Number, is a unique identifier assigned to each water supply point in the UK. This number is used by business water suppliers to identify the location of the supply and manage the billing and distribution of water.

    This number helps ensure that water bills are accurately allocated and that business water suppliers can identify and manage any issues or outages that may arise.

    Customers can typically find their Water SPID number on their water bill or by contacting their business water supplier. It’s important to provide your correct Water SPID number when setting up a new water supply or switching suppliers, as this ensures that your billing and distribution information is accurate and up-to-date.

    If you are unsure what the SPID number is for your property, then either use our Find My SPID Number service or call us on 020 8051 7675 and one of our team will be happy to help.

  • Where is my business water meter located?
  • If you are not sure where your water meter is located then we will be able to help. Either use our Locate my water meter to help locate it or give us a call on 020 8051 7675 to speak to one of our team.

  • Am I in a contract with my business water supplier?
  • If you have never switched water suppliers then you are probably not in contract with your current provider and you are likely to be on default rates. If you have switched before and you are not sure then contact your current provider to see when your current contract expires.

    Use our Business Water Supplier Guide to help find the correct contact details for your water supplier.

  • When did the English business water market deregulate?
  • The English water market deregulated in April 2017, which means that businesses in England are now able to choose their business water suppliers for their water and wastewater needs. Prior to this, businesses were tied to using the water supplier in their local area. The deregulation was part of a government effort to promote competition and innovation in the water industry, with the hope of driving down prices and improving service levels for customers. The change has given businesses the ability to negotiate better prices and services from their business water suppliers, and has also allowed new companies to enter the market, which has increased competition and further driven innovation.

    The deregulation of the English water market has been a significant change for businesses, as it has given them greater control and choice over their water services. By being able to choose their own business water suppliers, businesses have been able to save money and access a wider range of services that better meet their specific needs. This has been particularly beneficial for small businesses, who may have previously struggled with the limited options available to them.

    Overall, the deregulation of the English water market has been a positive step for businesses, as it has opened up a new world of possibilities when it comes to water supply. With the ability to choose from a range of business water suppliers, businesses are now able to access high-quality services at competitive prices, which is a win-win situation for everyone involved.

  • When did the Scottish business water market deregulate?
  • The Scottish water market was deregulated in 2008, which means that businesses in Scotland have the freedom to choose their own business water supplier. Prior to deregulation, businesses were required to use their local water supplier, with no choice in the matter.

    Deregulation has led to increased competition among business water suppliers in Scotland, which has resulted in a wider range of services and pricing options for businesses. This means that businesses in Scotland now have the ability to shop around and compare rates and services offered by different business water suppliers to find the best fit for their needs.

    Overall, the deregulation of the Scottish water market has been a positive development for businesses and business water suppliers alike. By providing businesses with more options and promoting competition among business water suppliers, deregulation has led to improved services and cost savings for many businesses in Scotland.

  • Am I being overcharged for business water rates?
  • If you have never switched your water provider or moved into a contract with your current business water supplier, then the likelihood is that your business is on default rates for business water. This means that if you shop around with other business water suppliers then you are likely to save money if you choose to switch. The Business Water Shop offers a water comparison service where you are able to compare deals and see if there are better ones available in the market for your business.

    If your business spends over £3,000 a year on water, it should also consider a water audit. This is where our team reviews your historic and current water invoices to see if you are being billed correctly. Our team will also check for undetected leaks to see if you are paying for water that you are not actually using. If you have been overcharged, then we are able to claim a refund for your business going back up to 6 years and also reduce your water bills moving forward.

    At The Business Water Shop, we understand that choosing the right business water supplier can be a daunting task. With so many business water suppliers operating in the market, it can be difficult to know where to start. Our guide to business water suppliers aims to provide you with all the information you need to make an informed decision about your business water supplier.

  • How long does it take to switch business water suppliers?
  • Once you have agreed to switch to a new business water supplier, you will then switch to a new provider. Switching business water suppliers typically takes around 2-3 weeks. One of the benefits of switching business water suppliers is that there is no interruption to the water supply during the switch, so businesses can continue to operate as usual. You will always be supplied by your water wholesaler. There is no physical change to your water supplier, it is just a paperwork exercise changing the retailer that invoices you for the supply.

    Overall, switching business water suppliers can be a straightforward process that can result in significant cost savings for businesses.

  • Do business water suppliers have online portals for customers?
  • Many business water suppliers in the UK offer online portals for their customers to manage their accounts and access information about their water usage and billing. These portals may offer a range of features, including the ability to view and download bills, submit meter readings, and track your water usage over time.

    Some business water supplier portals may also provide additional resources and tools to help customers save money and reduce their water usage, such as water-saving tips, leak detection tools, and benchmarking data to compare your usage to similar businesses.

    To access your business water supplier’s online portal, you may need to create an account and log in using your account information. Once you’re logged in, you can access the various features and tools offered by the portal and manage your account online.

    If you’re not sure whether your business water supplier offers an online portal, you can check their website or contact their customer service team to find out more.

    Overall, online portals can be a convenient and useful way for business water customers to manage their accounts and stay informed about their water usage and billing. By checking with your business water supplier and exploring their online tools and resources, you can take advantage of these benefits and get the most value from your business water supplier.

  • What is a business water audit?
  • If your business is looking to save money on its water bills, then a business water audit is a great place to start. At The Business Water Shop, we offer an analysis of your water bills to identify potential overcharges. Our team will review both your historic and current invoices to ensure you have been charged correctly. If any overcharges are found, we can claim a refund for your business going back up to six years and also reduce your water bills moving forward.

    We investigate every aspect of your water invoices, including surface water and highways drainage, meter charges and verification, leak detection, water supply and non-return to sewer rebates, and trade effluent consent and negotiation. With our expertise in the business water market, we can help your business reduce its water costs and identify any areas for improvement. Please note, you must spend more than £3,000 per year to qualify for a business water audit.

    If you’re interested in a business water audit, you can take a look at our business water audit service or call us on 020 8051 7675. Our team of experts is always on hand to answer any questions you may have and help you save money on your business water bills.

  • Can my holiday let switch its water supplier?
  • Yes, holiday lets in both England & Scotland can switch their water supplier. If you have a holiday let and you have never switched your water provider, the likelihood is that you are on default rates, and therefore paying more than you need to.

    You are able to compare and choose your water supplier to ensure that your holiday let is on the best water rates by using our water comparison service.

  • Business water suppliers jargon buster
  • ADC – ADC stands for average daily consumption

    CCW – CCW is an independent organisation that helps customers resolve complaints about their water retailer. They offer free advice and support. Visit CCW’s website to find out more information on them.

    Gap Site – This is a site that is connected to the water network for water, wastewater, or drainage services but has not yet been registered to pay for them. If you have a gap site that you need to put into the market, use our water comparison service for assistance.

    OFWAT – OFWAT is the regulator of the water sector in England and in Wales. Visit OFWATS’s website to find out more information on them.

    MOSL – MOSL is the market operator for the non-household retail water market in England. Visit MOSL’s website to find out more information on them.

    Highway Drainage – Highways drainage is water that drains from footpaths & roads and flows into public drainage systems.

    RV – This is your property’s Rateable Value. It can be used to calculate property and highway drainage charges.

    SPID – This is your supply point identification number. If you need can not find your SPID or you need more information then use our free Find my SPID service.

    Standpipe – A standpipe is a free-standing pipe that is fitted with a tap, and can be attached to a wash-out hydrant to receive a water supply where there is no water source.

    Surface Drainage – This is a charge for rainwater that drains from your property into a public sewer.

    Trade Effluent – Trade Effluent is defined in the Water Industry Act (1991) as: “any liquid, either with or without particles of matter in suspension in the liquid, which is wholly or partly produced in the course of any trade or industry carried out at a trade premises.” The majority of wastewaters that are produced through trade processes would fall into this category.

    Water Logger– A water logger is a device that fits onto your meter and measures the amount of water that flows through the meter. This is similar to a SMART meter for electricity and gas supplies.

Business energy prices & business waste collection

We’ve partnered with some of the UK’s leading suppliers to offer unbeatable energy prices and dedicated waste collection services for businesses. If you are interested in receiving a quote for your business then visit our sister websites.

For business energy prices visit The Business Utilities Shop and for business waste collection visit The Business Waste Company.