Excellent 5* Rating
Rope and Marine Services Streamlines Water Accounts and Improves Service Experience
Client – Rope and Marine Services
Industry – Manufacturing
Service Provided – Business Water Supplier Switch & Site Consolidation
The Challenge
Rope and Marine Services had grown increasingly dissatisfied with their previous water provider due to poor customer service and recurring billing issues. They were receiving incorrect bills across multiple sites and wanted to switch to a provider that could offer better service, improved billing accuracy, and more efficient account management.
""We were frustrated with poor service and incorrect billing from our previous provider. The team made the switch effortless — consolidating our sites and moving us to a supplier that actually delivers on service and accuracy. We're really pleased with the outcome.""M.D. - Rope and Marine Services
5
Star Customer Supplier Service
1
Consolidated Utility Contract
3
Account Billing Issues Resolved
Our Solution
We worked closely with the business to fully understand their needs and deliver a more reliable, customer-focused solution:
💧Consolidated multiple sites under one supplier for simplified management
💧Resolved historic billing inaccuracies
💧Aligned account terms for easier oversight and renewal planning
The Results
✅ Improved customer service and response times from new supplier
✅ Accurate billing and clearer account visibility
✅ Simplified contract management through site consolidation and alignment
