Excellent 5* Rating
Saffron Walden Town Council Gains Control of Water Bills & Cuts Costs
Client – Saffron Walden Town Council
Industry – Local Government
Service Provided – Business Water & Wastewater Account Consolidation & Billing Restructure
The Challenge
Saffron Walden Town Council was unhappy with their existing setup, where water and wastewater services were split across multiple providers. This led to inconsistent billing practices, with some services charged in advance — making it difficult to manage budgets and forecast accurately. Like many councils, they also faced the challenge of managing a wide range of supply points, some metered and some not, covering public fountains, allotments, standpipes, and council buildings.
"Managing multiple water and wastewater accounts across so many sites had become difficult and time-consuming. The team helped us consolidate everything, move to billing in arrears, and streamline contract management. It’s been a major improvement in how we manage our services."Facilities Representative, Saffron Walden Town Council
£10,000+
Total Contract Saving
14 Meters
Consolidated Into One Contract
36 Month
Contract
Our Solution
We worked with the Council to simplify and centralise their water and wastewater arrangements:
💧Moved all billing to arrears for improved budget control
💧Consolidated services under a single provider for both water and waste
💧Aligned all contract end dates to improve management and renewal planning
The Results
✅ Significant cost savings by eliminating inefficiencies and securing better rates
✅ Simplified management with one provider for all water-related services
✅ Improved visibility and control, reducing the administrative burden and making budgeting easier
